In the process of implementing a Fleet Management System, training plays a crucial role in equipping your organization with the knowledge required to effectively utilize the system.
A key step in this process is introducing the system to all users, ensuring they have a comprehensive understanding of its purpose and functionality. By providing users with valuable insights into the system, they can fully grasp its potential and make the most of its features.
Empower Your Team with SERTICA Training
Training serves as a key component in ensuring that your organization not only knows how to utilize the system effectively but also fully understands its purpose and the benefits it brings.
By providing training, you equip your staff with the necessary knowledge and skills to navigate the system with confidence. This enables them to maximize the system’s features and achieve operational excellence.
If you initiate the following points, you are guaranteed an effective training:
- Introduce the system to all users
- Book extensive workshops for the office
- Identify super users, who can act as internal trainers
- Inform the vessels of what, why and how
- Communicate regularly with vessels once the system is launched
- Create simple how-to videos showing your internal workflows in the system
- Train superintendents on a regular basis when ashore
- Remember to always train new crew before deployment
Initial on-site training
For you to have a successful implementation of the SERTICA solution, we suggest conducting an initial onsite workshop session during the early stages of the project. The purpose of workshops like this one is to familiarize the office staff with the essential components of the SERTICA solution. It provides you with the opportunity to gain hands-on experience. By conducting this workshop early on, your organization can establish a solid foundation of understanding and collaboration. It allows for the identification of any additional requirements or adjustments needed to align the system with your unique business processes.
Workshops
As the data implementation phase nears completion, the next step in your organization’s training process is to conduct a fresh round of on-site office training sessions. These workshops are designed to cater to the specific requirements and policies of the shipping company, such as special approval workflows, mandatory fields, and report configuration.
The workshops take the form of interactive workshops, providing you with hands-on exercises and practical experience.
To ensure relevancy the workshops are based on your shipping company’s own data from the test environment. This allows you and your team members to familiarize yourself with the system using real-life scenarios and data specific to their functional areas. The training sessions can be completed with a test that the staff needs to pass.
After the onboard training of our officers and superintendents, we see huge improvements because they now see the potential and opportunities in SERTICA. They know how to use the system in an optimal way and start to appreciate the advantages, such as linking between activities and events.
Stena Marine Management
Training-the-trainer
Enhance your organization’s capabilities by establishing an internal SERTICA training program tailored to your specific needs. Our expertise and guidance enable you to effectively train new employees and upskill existing staff members.
We work closely with you to identify super users and a dedicated system administrator, who will become invaluable resources and representatives for the SERTICA system. These individuals will provide internal support and address any questions or concerns that arise, ensuring a seamless user experience.
With our “Train-the-Trainer” program you and your team get the knowledge and skills needed to conduct comprehensive training sessions within your organization. From maintenance planning to incident reporting, safety management documentation to procurement and cost control, and process improvement follow-up.
With this program you reduce reliance on external support, save time and resources, and foster a culture of continuous learning and development.
To create an enriched learning experience, we provide you with a diverse range of effective instructional methods. The training sessions contain a mix of hands-on exercises, live demonstrations, video guides, comprehensive manuals, concise quick-guides, and informative PowerPoints. By employing this varied approach, you as participants can engage with the material in multiple ways, promoting better understanding and retention.
To further enhance the relevance and realism of our training, we establish a dedicated training environment that closely mirrors the individual customer’s specific SERTICA installation and data. This allows you to interact with familiar scenarios and data, and to apply your knowledge in a practical and meaningful manner.
Get help where you need it
Our experienced consultants have extensive experience in teaching SERTICA to different target groups, such as administrators, super users and daily users.
