We are dedicated to helping our customers achieve maximum success with their SERTICA solutions.
Our experienced consultants possess in-depth knowledge of our software and are committed to providing optimal support tailored to your specific needs.
Their knowledge of SERTICA enables them to guide you through any challenges you may face and offer effective solutions. We are committed to your success, always ready to assist you.
Long-term cooperation and strong customer relationships mean that many of our customers have been with us for more than 10 years.
Service agreement
We offer a service agreement that matches our customers’ business needs, and we regularly distribute service releases that include detailed changelog and documentation.
With the SERTICA Service Agreement you are guaranteed that we will resolve any issues you might have. Our customers have one point of contact and one phone number to call when a need for assistance occurs.
SERTICA is updated regularly with new functionality that all customers with a service contract can access. Updates include, besides bug fixes, enhancements as well as new functionality. Additional modules are also developed to expand the functionality of SERTICA.
Do you need support?
Our support is handled from our office in Aalborg, Denmark. If you should need immediate support outside our office hours in Denmark, you can call our support in Singapore or Chile.
Primary Support
Contact our primary supporters in Denmark directly.
- 9.00 - 15.00 (GMT +1)
- support@sertica.com
- +45 72 14 12 20
Singapore Support
Contact for support outside our office hours in Denmark
- 9.00 - 16.00 (GMT +7)
- +65 6274 1007
Chile Support
Contact for support outside our office hours in Denmark
- 9.00 - 17.00 (GMT -4)
- +56 9 7569 3558
Do you have a scheduled meeting with our support via TeamViewer?
