Customer Success

We help you succeed with SERTICA

Personalized Support

On-site guidance for smooth SERTICA integration

Tailored Solutions

Custom strategies to maximize SERTICA’s value

Continuous Improvement

Ongoing optimizations based on your operations

Maximizing the value of a fleet management system goes beyond implementation — it’s about driving continuous improvement in daily operations. With a dedicated Customer Success Manager, your team gains access to personalized support, best practices, and proactive guidance. Our goal is to optimize your daily workflows, ensuring you get the most out of SERTICA every day.

On-site visits to fully utilize SERTICA in daily operations

Our goal is to provide you with the best possible support throughout your SERTICA journey. We understand that implementing SERTICA and incorporating it into your daily operations can be a complex process, which is why our assistance goes beyond the initial purchase and implementation stages.

In addition to our regular support, we have introduced a Customer Success Manager, who visits you as a customer on location.

During these personalized visits, our dedicated representatives ensure that you derive the utmost value from SERTICA. They actively address any issues or challenges you as a customer may face, providing tailored solutions and support.

Customer Success with Molslinjen

With a background as Fleet Manager, our Customer Success Manager Troels Møller knows and understands the business. He is our next level support, and by observing you, he can introduce improvements and share best practices. In this video, Troels is visiting Molslinjen, to help them with process feature alignment and make the most outcome of their business with SERTICA.

Achieve end-to-end success

Our Project Management service secures a seamless implementation, while ongoing support helps you maintain and optimize daily operations.

Learn more about our other services

Services developed to give your team success with digital maintenance

Project Management

Project management is the discipline of effectively planning, organizing, and controlling resources to successfully complete a project within specified guidelines. It involves defining goals, creating a structured plan, and coordinating the teams tasks.

Customer Success

Customer success is about going beyond acquiring new customers and focusing on building lasting relationships. We here at SERTICA understand our customers’ goals, provide the necessary support, and ensure that they get the most value from products or services.

Training

Training is of course most relevant in the implementation phase, but you should never stop improving. No matter if you are a new or an experienced SERTICA user, training is the key to success.

Support

Our consultants offer the optimal support based on their in-depth knowledge and experience with our software. Support focuses on responsibility for our customers, response times and assigned resources that match your needs, and offering a service beyond the usual.

3rd Party Integration

Our system integration specialists can always help integrate SERTICA to your current business systems. SERTICA includes out-of-the-box integration with several financial systems as well as third-party systems in crewing, dataware house and e-commerce.

Data Conversion

Since we acknowledge the great value of your existing data, we have made data conversion a field of expertise, and we assist a lot of customers in preserving and moving data into SERTICA.

SERTICA Cloud

SERTICA cloud gives you quick and easy usage of SERTICA without the requirement of having and maintaining servers and hardware. We guarantee that all SERTICA users have access to a dedicated SERTICA system.